Privacy Policy

1.1 Information You Provide to Us. We collect information that you provide directly to us when you:

1.2 Information We Collect Automatically. When you use our Service, we automatically collect certain information about your device and usage patterns:

1.3 Information from Third Parties. We may receive information about you from third-party services:

1.4 Cookies and Similar Technologies. We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please see our Cookies Policy.

We use the information we collect for the following purposes:

2.1 Service Provision and Operation. We use your information to provide, maintain, and improve our Service, including: (a) creating and managing your account; (b) processing your subscriptions and payments; (c) sending, delivering, and tracking emails on your behalf; (d) providing customer support and responding to your inquiries; (e) managing your contacts, campaigns, and automation workflows; (f) generating analytics and reports; and (g) ensuring the security and integrity of our Service.

2.2 Communication. We use your contact information to: (a) send you service-related notifications, including account updates, security alerts, and system maintenance notices; (b) respond to your support requests and inquiries; (c) send you marketing communications (with your consent, where required by law); (d) provide you with product updates, feature announcements, and educational content; and (e) send you transactional emails related to your use of the Service.

2.3 Personalization and Improvement. We use your information to: (a) personalize your experience and customize content, features, and recommendations; (b) analyze usage patterns to improve our Service, develop new features, and enhance user experience; (c) conduct research and analytics to understand user behavior and preferences; and (d) train and improve our AI-powered features and recommendations.

2.4 Legal Compliance and Protection. We use your information to: (a) comply with applicable laws, regulations, and legal processes; (b) enforce our Terms of Service and other agreements; (c) protect our rights, property, and safety, as well as those of our users and third parties; (d) detect, prevent, and address fraud, security threats, and other illegal activities; and (e) respond to government requests and legal proceedings.

2.5 Business Operations. We use your information for business purposes, including: (a) processing payments and managing billing; (b) conducting audits and compliance reviews; (c) managing our business relationships and partnerships; (d) analyzing business trends and performance; and (e) planning and executing business transactions, such as mergers or acquisitions.

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers and Vendors. We share information with third-party service providers who perform services on our behalf, including: (a) cloud hosting and infrastructure providers (such as AWS, MongoDB); (b) payment processors (such as Stripe); (c) email delivery services (such as Amazon SES); (d) analytics and monitoring services; (e) customer support platforms; (f) marketing and advertising services; and (g) other vendors necessary to operate our Service. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers. In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this Policy.

3.3 Legal Requirements. We may disclose your information if required by law, regulation, legal process, or government request, including: (a) responding to subpoenas, court orders, or other legal processes; (b) complying with law enforcement requests; (c) protecting our legal rights and interests; and (d) preventing harm to users or the public.

3.4 Consent. We may share your information with third parties when you have provided explicit consent for such sharing, such as when you authorize integrations with third-party services or participate in partner programs.

3.5 Aggregated and Anonymized Data. We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, marketing, or other business purposes.

3.6 Contact Data. When you send emails through our Service, recipient email addresses and engagement data may be processed by email service providers and delivery networks. We do not share your contact lists with third parties for their own marketing purposes.

4.1 Security Measures. We implement industry-standard technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:

4.2 Data Breach Notification. In the event of a data breach that poses a risk to your personal information, we will notify affected users and relevant authorities in accordance with applicable data protection laws, typically within 72 hours of becoming aware of the breach.

4.3 Your Responsibilities. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please use strong, unique passwords and enable multi-factor authentication when available.

4.4 No Absolute Security. While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

5.1 Retention Periods. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Specifically:

5.2 Deletion Requests. You may request deletion of your personal information at any time by contacting us or using the deletion tools in your account settings. We will honor deletion requests in accordance with applicable law, subject to our legal obligations to retain certain information.

5.3 Backup Data. Information may persist in backup systems for a limited period after deletion. We securely delete backup data in accordance with our retention policies.

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability. You have the right to access your personal information and receive a copy of your data in a structured, commonly used, and machine-readable format. You can access much of your information through your account settings or by contacting us.

6.2 Correction and Update. You have the right to correct inaccurate or incomplete personal information. You can update most information through your account settings or by contacting our support team.

6.3 Deletion. You have the right to request deletion of your personal information, subject to certain exceptions, such as when we need to retain information for legal compliance or legitimate business purposes.

6.4 Objection and Restriction. You have the right to object to certain processing of your personal information and to request restriction of processing in certain circumstances.

6.5 Opt-Out of Marketing. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your communication preferences in your account settings. You may still receive service-related communications.

6.6 Data Portability. You have the right to receive your personal information in a portable format and to transfer it to another service provider where technically feasible.

6.7 Withdrawal of Consent. Where we process your information based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

6.8 Non-Discrimination. We will not discriminate against you for exercising your privacy rights.

6.9 Exercising Your Rights. To exercise your privacy rights, please contact us at privacy@mailenium.ai or use the privacy controls in your account settings. We will respond to your request within 30 days, or as required by applicable law.

7.1 Types of Cookies. We use the following types of cookies and similar technologies:

7.2 Cookie Management. You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service. For more information, please see our Cookies Policy.

7.3 Do Not Track. Our Service does not currently respond to "Do Not Track" signals from browsers. We continue to monitor developments in this area and may implement support in the future.

8.1 Third-Party Services. Our Service integrates with various third-party services, including payment processors, email delivery services, analytics providers, and business tools. When you use these integrations, your information may be shared with the third-party service in accordance with their privacy policies.

8.2 Your Responsibility. When you authorize integrations or connect third-party services to your account, you are responsible for reviewing and understanding the privacy practices of those third parties. We are not responsible for the privacy practices of third-party services.

8.3 Links to Third-Party Websites. Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9.1 Data Transfers. Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. These countries may have different data protection laws than your country.

9.2 Transfer Safeguards. When we transfer your information internationally, we implement appropriate safeguards to protect your information, including: (a) Standard Contractual Clauses approved by the European Commission; (b) adequacy decisions by relevant data protection authorities; and (c) other legally recognized transfer mechanisms.

9.3 Your Consent. By using our Service, you consent to the transfer of your information to countries outside your country of residence, including the United States, for the purposes described in this Policy.

Our Service is not intended for children under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know. You have the right to know what personal information we collect, use, disclose, and sell (if applicable). You can request a copy of your personal information and information about our data practices.

11.2 Right to Delete. You have the right to request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out. You have the right to opt out of the sale of your personal information. We do not sell personal information, but you can still exercise this right for any future changes to our practices.

11.4 Right to Non-Discrimination. We will not discriminate against you for exercising your CCPA rights.

11.5 Authorized Agents. You may designate an authorized agent to exercise your CCPA rights on your behalf. We may require verification of the agent's authorization.

11.6 Shine the Light. California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing. We process your personal information based on: (a) your consent; (b) performance of a contract; (c) compliance with legal obligations; (d) protection of vital interests; (e) performance of a task in the public interest; and (f) legitimate interests, where such interests are not overridden by your rights and freedoms.

12.2 Data Protection Officer. You can contact our Data Protection Officer at dpo@mailenium.ai for questions about our data processing practices or to exercise your GDPR rights.

12.3 Supervisory Authority. You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated your privacy rights.

12.4 Automated Decision-Making. We do not use automated decision-making, including profiling, that produces legal effects or significantly affects you, except with your explicit consent or as otherwise permitted by law.

13.1 Policy Updates. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of material changes by: (a) posting the updated Policy on our website with a new "Last Updated" date; (b) sending you an email notification to the email address associated with your account; and (c) displaying a prominent notice on our Service.

13.2 Continued Use. Your continued use of our Service after the effective date of any changes constitutes your acceptance of the updated Policy. If you do not agree to the changes, you should discontinue use of our Service and contact us to delete your account.

13.3 Review Period. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MaileniumAI Privacy Team
Email: privacy@mailenium.ai

For general inquiries or support, please contact us at support@mailenium.ai or visit our Help Portal.